Loyalty, memberships & guest portal

What it is

Loyalty in NexDine runs off real transactions: points accrue automatically from orders, tiers and badges unlock genuine benefits, and guests see all of it in a self-service rewards wallet. Paid memberships add a subscription-billed layer on top, and a guest portal lets any guest manage their own bookings, details and preferences.

What problem it solves

Regulars are invisible in most venues — the person in every Friday gets the same treatment as a first-timer. Punch cards get lost and paid memberships stall because the billing is manual. When the loyalty engine reads the same orders the venue already takes, recognising regulars costs the team nothing.

How it works

1. Configure the programme once: points per dollar, redemption value, points expiry, and whether event spend counts. The dashboard tracks members, points on issue and the point liability.

2. Points accrue automatically when orders complete — no stamping, no codes. Tiers are earned by spend and carry structured benefits: point multipliers, discounts, priority booking, free items, exclusive access. Badges reward behaviour — visit milestones, birthdays, weekday visits, favourite categories — and can multiply earning. Birthday treats apply themselves.

3. Guests sign up with their phone number and a one-time code, then see everything in the rewards wallet: points, tier progress, annual spend, transaction history, redemptions — plus a personal referral code that rewards them when a friend's first visit lands.

4. Perk events invite chosen tiers to tastings and previews with a one-tap RSVP — accepted, waitlisted when capacity fills, or declined — with reminders handled for you.

5. Paid memberships bill by subscription — monthly, quarterly, half-yearly or annual — with a join page on your website and a member portal for each subscriber. Pausing and cancelling are handled from admin.

6. The guest portal gives every guest a secure emailed link to their own space: upcoming bookings with cancellation windows, loyalty status, gift card history, dietary profile and marketing consent — self-service instead of a phone call.

Everything inside the system

• Points engine reading real orders, with expiry, birthday bonuses and category and channel bonuses.
• Spend-based tiers with structured benefits and point multipliers.
• Behaviour badges: visit counts, birthdays, weekday multipliers, category and channel rewards.
• Perk events with tier gating, RSVP, waitlists and reminders.
• Referral codes with rewards for the referrer.
• Paid membership plans on four billing cadences with a member portal.
• Guest self-service portal via secure email link.

This is built into NexDine — there is no separate loyalty app or membership billing system to buy, and guests never install anything. Membership subscriptions are billed by Stripe, managed from inside NexDine.