Reports, insights & intelligence

What it is

Four layers of answers, each for a different moment: reports for "show me the numbers", pulse for "how are we doing right now", daily intelligence for "how did yesterday actually go", and insights plus the executive digest for the patterns and the written summary an owner actually reads.

What problem it solves

The data exists but the answers don't. Owners export CSVs to answer questions the system should just answer — and the questions that matter most ("where do guests give up mid-booking?", "is the kitchen slower than last month?") never get asked because assembling the answer takes an evening.

How it works

1. Reports cover sales, channels, operations, guests, tables, catering, events, loyalty and audit out of the box — with kitchen speed, refunds and comps, and review trends alongside — across 7, 30, 90-day or custom ranges, each report deep-linking into the operational page behind it.

2. Pulse is the live view, refreshed every few minutes: today's sales, open orders, covers booked, live labour percentage, week-on-week revenue and the channel mix — with tile layouts matched to role, so a floor manager sees a floor manager's board.

3. Daily intelligence scores yesterday against the run of play — revenue, covers, meals sold, food rating, labour and COGS percentages, docket times, refunds and comps — rolled into a venue health score you can open up to see exactly what moved it.

4. Insights finds the patterns: guest-flow funnels you define (booking, membership, functions) snapshot their conversion nightly so drop-off points are visible; friction reports flag where guests struggle, with severity, and are acknowledged and resolved like the operational issues they are.

5. The executive digest writes the summary for you on a weekly, monthly or quarterly schedule — headline narrative, anomalies, key metrics, bookings, operations and people — delivered by email, push or in-app to each subscriber, with read tracking. A connectors view shows the health of every data source feeding it.

Everything inside the system

• A dozen standard report families with flexible ranges and operational deep links.
• Live pulse dashboard with role-based tile layouts and a snoozable insights feed.
• Daily intelligence with ten day-on-day measures and a drillable venue health score.
• Self-defined funnels with nightly conversion snapshots, and friction reports with acknowledge-and-resolve workflow.
• Scheduled executive digest with an AI-written narrative, per-user subscriptions and read tracking.

This is built into NexDine — there is no separate BI tool to buy or dashboard to wire up. Every number is computed from the same orders, bookings and rosters your venue already runs on.