AI copilot, daily brief & knowledge

What it is

The AI layer of the venue: a copilot that answers questions about today's service from your live data, a daily brief that lands each morning with what matters and what to do about it, a knowledge base that teaches the AI your own policies and SOPs, and automation rules that act on events so routine follow-ups happen without anyone remembering.

What problem it solves

The numbers are in the system, but the owner still does the thinking at 11pm. "How are we tracking today?" shouldn't require opening four screens, and "what does our refund policy say?" shouldn't depend on who's on shift. The AI answers from your data and your documents — and says plainly when it doesn't know, rather than inventing an answer.

How it works

1. Ask the copilot about live service — today's orders and revenue by channel, table status, open orders, today's bookings, what's 86'd — and get a plain-language answer computed from your venue's own data, never another venue's.

2. The daily brief is generated every morning and delivered at each subscriber's chosen time: a short narrative of highlights, today's bookings, tasks needing attention and watch-outs, plus structured recommendations with an estimated financial impact and a confidence level. The page keeps the history, key metrics with week-on-week deltas, and today's live picture.

3. Load the knowledge base with your own documents — policies, handbooks, menus, recipes, SOPs, supplier notes, house style. Each document is parsed and indexed automatically, versioned with rollback, and becomes the source your AI surfaces answer from. The AI can also draft new documents — a policy, a job ad, a notice, a checklist, an SOP — from a short prompt.

4. Automation rules act on events — a booking created, an inbox message classified, a stock alert, a supplier signal — by creating tasks, sending notifications or push messages, calling a webhook, or drafting an email. Every rule's fires, successes and failures are tracked, so automations are monitored, not fire-and-forget.

5. All AI usage runs within a managed monthly budget — when the cap is reached, features degrade honestly (the brief switches to metrics-only) rather than billing through it.

Everything inside the system

• Venue-aware copilot for live service questions, with rate limits and tenant isolation.
• Scheduled daily brief with narrative, recommendations, impact estimates and delivery at each user's chosen time.
• Private knowledge base with ten document types, automatic indexing, versioning and rollback.
• AI document drafting for policies, job ads, notices, checklists and SOPs.
• Event-driven automation rules with full fire and failure tracking.
• Managed AI cost limits with honest degradation.

This is built into NexDine — there is no separate AI subscription to manage, and your documents and data are never shared across venues. AI usage is metered and capped from inside NexDine.